Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website helixai.one, HelixAI software products (HLX suite), and professional services offered by HelixAI Pte. Ltd. (UEN 201928374C), registered at 1 Fusionopolis Place #03-20 Galaxis, Singapore 138522.

By accessing our website, creating an account, or entering a commercial agreement, you agree to these Terms. If you do not agree, do not use our services.

1. Definitions

• Customer means the individual or entity subscribing to or purchasing services.
• Platform means HelixAI hosted or licensed HLX software and related APIs.
• Services means consulting, training, deployment, and related professional offerings.
• Order Form means a signed quote, online checkout, or statement of work specifying fees and scope.

2. Website use

You may use our website for lawful purposes only. You must not attempt unauthorised access, introduce malware, scrape content at scale without permission, or misrepresent your affiliation with HelixAI. Content on the website is protected by copyright and may not be reproduced without written consent.

3. Accounts and subscriptions

Platform access requires accurate registration information. You are responsible for safeguarding credentials and all activity under your account. Subscription fees, billing cycles, and module entitlements are defined in the applicable Order Form. Unless otherwise stated, subscriptions auto-renew; you may cancel per the notice period in your Order Form.

4. Professional services

Services engagements are governed by the Order Form and these Terms. Statements of work describe deliverables, timelines, and acceptance criteria. Customer will provide timely access to systems, data, and personnel reasonably required. Change requests may adjust fees and schedules.

5. Customer data and PDPA

Customer retains ownership of data submitted to the Platform. HelixAI processes Customer Data only to provide services and as described in our Privacy Policy. Each party will comply with the PDPA and applicable data protection laws. Where HelixAI acts as a data intermediary, additional data processing terms in the Order Form apply.

6. Acceptable use

Customer must not use the Platform to:

• Violate law or third-party rights;
• Process unlawful, infringing, or highly sensitive personal data without appropriate legal basis and safeguards;
• Reverse engineer the Platform except where permitted by law;
• Overload or disrupt infrastructure through abusive automated requests.

We may suspend access for material breaches after notice where practicable.

7. Intellectual property

HelixAI retains all rights in the Platform, documentation, trademarks, and pre-existing materials. Customer receives a non-exclusive, non-transferable licence during the subscription term for internal business use. Deliverables created specifically for Customer under a Services SOW are licensed to Customer upon full payment, excluding HelixAI background IP and generic tools.

8. Confidentiality

Each party will protect the other’s confidential information with reasonable care and use it only for the permitted purpose. Exclusions apply to information that is public, independently developed, or rightfully received from third parties without restriction.

9. Warranties and disclaimers

HelixAI warrants that services will be performed with reasonable skill and care. Except as stated, the Platform and website are provided “as is.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by Singapore law.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages. HelixAI’s aggregate liability arising from these Terms shall not exceed the fees paid by Customer in the twelve (12) months preceding the claim, except for liability that cannot be limited under law (including fraud or death or personal injury caused by negligence).

11. Indemnity

Customer will indemnify HelixAI against third-party claims arising from Customer Data or Customer’s unlawful use of the Platform. HelixAI will indemnify Customer against claims that the Platform infringes Singapore intellectual property rights, subject to exclusions for combinations with non-HelixAI components or unauthorised modifications.

12. Force majeure

Neither party is liable for delay or failure due to events beyond reasonable control, including natural disasters, government actions, widespread outages, or labour disputes, provided prompt notice is given.

13. Term and termination

Either party may terminate for material breach not cured within thirty (30) days of written notice. Upon termination, Customer must cease Platform use; HelixAI will make Customer Data available for export for thirty (30) days where technically feasible, then delete per retention policies unless law requires retention.

14. Governing law and disputes

These Terms are governed by the laws of Singapore. Parties submit to the exclusive jurisdiction of the Singapore courts. Before litigation, parties will attempt good-faith negotiation for thirty (30) days.

15. General

These Terms, together with applicable Order Forms and the Privacy Policy, constitute the entire agreement. If any provision is unenforceable, the remainder stays in effect. HelixAI may assign these Terms in connection with a merger or sale of assets; Customer may not assign without consent. Notices to HelixAI: [email protected].

16. Contact

HelixAI Pte. Ltd.
1 Fusionopolis Place #03-20 Galaxis, Singapore 138522
Tel: +65 6778 4521
Email: [email protected]